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A: All payments are processed by CDSS and we do not have access to any payment information or updates. We supply the state with attendance records every 2 weeks, per their request, so they can validate all submissions and continue with the payment process. This means that if you took a recent class it could take up to 2 weeks for your attendance to be confirmed by CDSS. CDSS staff will review all Career Pathways claims as they are submitted and will notify you via email if your claim has been approved or denied. Once they process our records they should have an update for you! If you have any timesheet or payment related questions or concerns please reach out to the IHSS help desk by calling 1-866-376-7066!
A: Please note that attendance will not be reflected online until 48 hours after your class. If it has been over 48 hours since your class and your attendance still has not been updated or it says ‘did not attend’ then please reach out to CareerPathwaysInfo@HomeBridgeCA.org with the class name, number, date, and time so our team can investigate!
A: On occasion, we have to cancel a class due to the instructor being ill, a last minute change in schedule, or other unplanned circumstances. If your class is has been canceled, please take a look at our class schedule online to find another time and date that works best for you! Then send an email to CareerPathwaysInfo@HomeBridgeCA.org with the class name, time, and date and we will do our best to add you to that class, even if it’s full!
A: Please note that certificates are not required to verify attendance – if your account shows that you attended the class then your attendance has been verified and will be submitted to the state. The certificate is a visual record just for your reference! Certificates are usually sent 48 hours from the end time of the class. If it has been over 48 hours and you haven’t yet received your certificate and you would like it for your records then please send an email to CareerPathwaysInfo@HomeBridgeCA.org with the name of the class and we’ll be more than happy to send through your certificate!
A: To cancel your Zoom class simply log into your account and on the main page you will see your ‘Current Classes’. Find the class that you wish to cancel and click the three buttons on the bottom right of the class card across from ‘more info’. To complete the cancelation process enter your surname/last name as it appears on your account and click the ‘Cancel registration’ button!
A: New class are usually released a month at a time in the week or two preceding that month.
A: If a class is full you will prompted to sign up for our waitlist! When you are added to the waitlist you will be added to the next available spot on the waitlist. If someone unenrolls from the class an email will be sent to the next person on the waitlist letting them know that a spot in the class is now open and they have a certain amount of time in which to register if they wish to do so. If you do not register within that timeframe then you will be removed from the waitlist and the next person in line will be notified. Being added to the waitlist does not guarantee you a spot in the class.
A: When it asks for your ‘surname’, please enter your last name as it appears on your Homebridge account!
A: The security code for all On Demand class is 744016.